Open any browser and navigate to your webmail URL. Replace yourdomain.com with your actual domain name.
🔒https://webmail.yourdomain.com
Webmail Login
New Tab
Webmail
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🔒
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Not sure of your URL? Check your welcome email from Krusty Slarce — it has your exact webmail address.
02
Enter your email & password
Signing in to cPanel Webmail
Type your full email address and password into the login screen, then click Log in.
Password from Krusty Slarce
Some mailboxes are set up by us — your password will be in your setup email. Use that here.
Password you set yourself
If you created your own password via cPanel, use that. Forgotten it? Reach out and we'll reset it for you.
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Always use your full email address as the username — e.g. you@yourdomain.com — not just the part before the @.
03
Choose Roundcube & set as default
Section 2 of 4 — Opening Roundcube
After logging in you'll see a list of webmail clients. Do two things before clicking Open:
Choose a Mail Clientwebmail.yourdomain.com
RC
Roundcube
Full-featured, modern webmail interface
HM
Horde
Alternative client
1
Find Roundcube in the list
2
Tick the "Set as default" checkbox — next time it opens automatically
3
Click Open to launch your inbox
04
Welcome to your Roundcube inbox
You're in — here's how it's laid out
Folders
Inbox
Sent
Drafts
Trash
Spam
Compose
Reply
Delete
cPanel
Welcome — email client configuration info
Today
—
Inbox is empty
A
Left panel — your folders (Inbox, Sent, Drafts, etc.)
B
Centre panel — emails in the selected folder
C
Highlighted email — the cPanel email with your server settings. Open it next.
05
Open the cPanel welcome email
Section 3 of 4 — Finding your server settings
Click the highlighted cPanel welcome email — it's the first message in your inbox and contains all the mail server details you need.
cPanel <donotreply@yourdomain.com>
you@yourdomain.com
Welcome — Email Client Configuration
Your email account has been set up. Use the settings below to configure a mail client like Outlook or Apple Mail.
INCOMING — IMAP
Server
mail.yourdomain.com
Port: 993 · SSL/TLS
OUTGOING — SMTP
Server
mail.yourdomain.com
Port: 587 · STARTTLS
Username: your full email address · Password: your email password
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The actual server address in your email may differ — always use what's shown in your cPanel email, not the examples above.
06
Note down your settings
You'll need all six of these in Outlook
Before heading to Outlook, grab these details from your cPanel email. Keep the Roundcube tab open for reference.
1
Incoming server — e.g. mail.yourdomain.com
2
Incoming port — 993 with SSL/TLS
3
Outgoing server — usually the same address
4
Outgoing port — 587 with STARTTLS
5
Username — your full email address
6
Password — from Krusty Slarce or the one you set
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Got all six? Your bread's about to come out of the oven — switch over to Outlook!
07
Open Outlook & click "Add Account"
Section 4 of 4 — Configuring Microsoft Outlook
OutlookFileHomeSend/Receive
Account Info
Open & Export
Save As
Account Information
+ Add Account
Or: Account Settings → Account Settings...
1
Click File in the top Outlook ribbon
2
Click the + Add Account button
3
A setup wizard opens — continue to the next step
08
Select "Manual setup"
We need to enter your server details ourselves
Add Account
How would you like to set up your account?
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Select "Manual setup or additional server types" and click Next. Auto-detect won't find your custom domain settings.
09
Choose "IMAP" as the account type
IMAP keeps emails synced across all devices
Choose Service
Choose your account type:
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Why IMAP? Emails sync across your phone, tablet and laptop. POP3 only downloads to one device.
10
Enter your name, email & incoming server
Use the details from your cPanel email
Account Settings — Incoming (IMAP)
Your Info
Incoming Mail (IMAP)
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Copy these exactly from the cPanel email sitting in your Roundcube inbox.
11
Enter outgoing (SMTP) server & password
So Outlook can send emails on your behalf
Account Settings — Outgoing (SMTP)
Outgoing Mail (SMTP)
Login
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Make sure "My outgoing server requires authentication" is ticked — otherwise Outlook won't be able to send emails.
12
Test your settings & finish
Both checks should show green ticks
Testing Account Settings...
✓ Log onto incoming mail server (IMAP) — Completed
✓ Send test email message (SMTP) — Completed
Finish
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You're in the loaf!
Your email is live in Outlook. Emails will sync automatically — send and receive straight from your domain address. If anything ever feels a little crusty, we're just one message away.